Frequently asked questions

When does the pro get paid?

Your payment stays protected until you confirm the work is done, or automatically 72 hours after the pro marks the job complete if you don't respond. The pro is never paid before the work is done.

What if the work isn't right?

Flag an issue during the 72 hour review window. Your payment stays held while the problem is resolved, which can mean a fix, a partial release, or a refund.

Can I cancel?

Yes. Either side can cancel before the job is complete. If you've already funded the payment, it is refunded to you, subject to any cancellation policy shown at booking.

Are the pros vetted?

Verification status is shown directly on each pro's listing. Identity, license, and insurance badges appear only after the relevant credential has been reviewed and approved.

What does it cost?

Homeowners pay a small buyer protection fee shown before checkout. Pros pay a flat platform fee only when they get paid. There are no lead fees.

How are payments handled?

All payments run through Stripe. Homify never stores your full card details. Payouts to pros go to their bank through Stripe.

What areas do you serve?

Homify is launching in one metro first and expanding from there. If no pro covers your area yet, tell us on the service page and we'll notify you when one does.

Still need help?

Send us a message and we'll get back to you.