Privacy Policy

This Privacy Policy explains how RadLabs LLC ("Homify," "we," "us") collects, uses, and shares information when you use the Homify marketplace at homify.vip and our mobile app (together, the "Service"). By using the Service you agree to this policy.

Information we collect

Account information: your name, email address, phone number, and password when you create an account.

Property and booking information: service addresses, property details you provide (such as size, access instructions, and the work you need done), messages you exchange with pros, photos you upload, and your booking and review history. Access instructions such as gate or lock codes are stored encrypted and access to them is logged.

Payment information: payments are processed by Stripe. We do not store full card numbers on our servers. We retain records of transactions, payouts, refunds, and the fees applied to each booking.

Verification information (pros): identity, licensing, insurance, and background-check information used to verify service providers, handled together with our verification partners.

Usage information: device and log data, IP address, and interactions with the Service, used to operate and improve it.

How we use information

To provide the marketplace: matching homeowners and pros, enabling bookings and messaging, holding payments and releasing them, issuing refunds, verifying pros, preventing fraud, providing support, sending transactional notifications about your bookings, and complying with law.

How we share information

Between marketplace participants: when you book or quote, the homeowner and pro see the information needed to complete the job (names, the job details, messages, and the service address once a booking is made).

Service providers: we share information with vendors who process it on our behalf, including Stripe (payments), Supabase (database and authentication), Resend (email), and identity, background-check, and hosting providers. We do not sell your personal information.

Legal: we may disclose information to comply with law, enforce our terms, or protect the rights and safety of users.

Data retention and security

We retain information for as long as your account is active and as needed for legal, tax, dispute, and fraud-prevention purposes. We use industry-standard safeguards including encryption in transit and row-level access controls. No system is perfectly secure.

Your choices and rights

You can access and update your account information in the app, and you can initiate permanent account deletion from the Account screen. Recurring plans stop and pro listings pause when the request is recorded. We complete deletion within 30 days, except for the minimum transaction records required to resolve active payments, refunds, disputes, tax, fraud-prevention, or other legal obligations. Depending on where you live, you may also have rights to access, correct, delete, or port your data, or to opt out of certain processing. We honor these rights as required by applicable law, including for California and EU/UK residents.

Children

The Service is not directed to anyone under 18, and we do not knowingly collect information from children.

Changes

We may update this policy and will change the date above when we do. Material changes will be communicated through the Service.

Contact

Questions about this policy: privacy@homify.vip, RadLabs LLC.

This document is a plain-language template and is not legal advice. It must be reviewed and finalized by an attorney before public launch.